#4: The customer is seldom right
In this episode, Ian and Andrey cover a host of issues, including an apology of sorts to Patrick McKenzie, a discussion on if in fact the customer is always right, how you support .99 cent apps, non-mistakes from Ian’s past, VC funding and an extremely important tax tip!
Links:
- Appointment Reminder – by Patrick McKenzie
- Patrick McKenzie Interview
- Podcast with Patrick & Amy Hoy
- Freckle
- Shutting down Charm – Interesting look at shutting down a SaaS app before it launches
- History of “the customer is always right”
- What Now Podcast – Andrey’s other podcast
- Retro Dreamer
- Automattic Hosting – WordPress hosting
- Spiderweb Games – RPG games (not $.99!)
- Ian’s ChatSpot Live non-mistake – Glad I didn’t build it, but still like the logo by Mike Rohde
- Creating a Business Logo – history of UserScape & HelpSpot logo’s
- Mixergy Paul Singh Interview
- Spryfox
- Rob Walling
- Stackoverflow initial VC funding
- Startup.com Movie
- Stardock
- Figure53
- Atlassian financing
- Section 199 Domestic Production Tax Credit – this is awesome, talk to your accountant today!
- Handling B2B Transactions
- DNL – Ian’s Brother & cousins web consultancy
- Jason Cohen on consultancy math
- Business of Software conference – Go, it’s awesome
Creators and Guests
Producer
Dave Hicking
OG podcast producer on Bootstrapped, Mostly Technical, Cheese & Weather, and Clock Radio Speakers
